Support

Step 1. See if your question is answered or your problem solved by one of our support areas:

  Per-Product Support Popular Topics General Topics
  EZTwain Pro 3.0 Renew Trial License Scanners, Brands, Recommendations
  EZTwainX Visit Forums What is: STI, WIA, TWAIN?
  Acquire Twister: TWAIN driver analyzer Do you support WTS or Citrix?
  EZTwain Classic Collecting a diagnostic log Free and Beta products
  See the Fan-Scan Video! Choosing Scanning Parameters

 

 
Google
this site: www.dosadi.com  the entire Web

Step 2. Search or post on our On-Line Forums or send an e-mail to support@dosadi.com.

  Dosadi technical staff monitor our forums and support e-mail every workday, 0900-1700 Pacific Time (GMT-8:00)  
To provide support, we need to know:  
  Which product you are using (EZTwain, EZTwainX, or Acquire), and the version  
    What you were trying to do - especially the action or code that failed - function call(s), arguments, etc.  
How does the result differ from what you expected? What did you observe about the failure?  
    If the problem happens when our product is running, please submit a log file.  

Step 3. If your situation is urgent

we can be reached at 1 206 463 4087, 0900-1700 Pacific Time (GMT-8:00)